During over 35 years with Zurich, Scott has handled claims across all lines of business and distribution channels and, in a previous role, headed up the Chief Executive’s Complaints Team, providing technical decisions across Claims and Underwriting. For the last 18 years, Scott has been responsible for managing and developing the claims fraud proposition across the General Business in the UK. With a team over 60 and having a track record of implementing cutting edge tools and technology, the Claims Investigation Unit have achieved notable success and industry recognition. He chairs Zurich’s Global Fraud Network and is a Director of the Insurance Fraud Bureau.