Victoria is Head of Claims Operations for Howden Corporate and Commercial UK driving change and development of the claims department. Victoria has been in the industry for over 15 years having begun as a Claims Handler and has worked in Insurer, MGA and Broker environments. Her key goal is ensuring high standards of claims service internally and externally through relationships, processes, and innovation. She has recently completed her MBA in leadership practice and is enjoying using the skills learnt to further these standards. Alongside the day job Victoria is co-chair of the Howden Gender Balance group and actively supports the development of Women in Leadership.