Frequently asked questions

 

Entries & the judging process

The Claims Excellence Awards are open to any UK based company working within the UK general insurance market. Please check the Rules of Entry for full details.  Please note that entries are now closed.

No, the Claims Excellence Awards are only open to UK based companies working within the UK general insurance market. Please note that entries are now closed.

Nothing – all our awards are free to enter. Please note that entries are now closed.

No, you are welcome to submit as many entries, across as many categories as you’d like. Do remember that different categories are looking for different things and you should tailor your written submissions accordingly. Please note that entries are now closed.

Entries closed at 5pm on Friday, 1st March 2024

All entries go forward to an initial round of judging (stage 1) undertaken by our senior editorial team, which will decide on the 2024 finalists.

Yes, the finalists were announced on 26th March and you can view the full list here.

You’ll be sent an email to confirm the good news and this will detail the stage 2 judging process and what you need to do. Please contact us at events@insurancetimes.co.uk if you don’t receive an email within 24 hours of the official announcement. The email will be sent to the person who submitted the entry.

Stage 2 requires all finalists to present to our judges at a virtual meeting on Tuesday 23rd and/or Wednesday 24th April. If you are shortlisted in multiple categories you may be required to present on both days. Presentations should complement your written submission, be evidence-based and include an overview of what you do and how you do it, with clear examples of where you have excelled and gone the extra mile. Additional information regarding date, time slot and expected content will be emailed to each finalist once the schedule has been confirmed – usually a week or so after the official announcement.

Yes, the judges will have access to all the details you submitted online (excluding contact details) and will consider the quality of your original written submission alongside your online presentation.

No, the judges' comments on individual entries and presentations and the deliberation process are strictly confidential.

Judges will be announced on the awards website once the full panel is confirmed.

Apart from a warm glow and the satisfaction of being an Insurance Times Claims Excellence Awards Finalist, you will also receive a finalist logo which you can use to promote your success.

The results are always kept strictly under wraps until the night of the awards ceremony – there are never any exceptions!

The right to brag that you're the best of the best, as well as a super-shiny trophy, a certificate and a winner’s logo (please note there will be a charge for this package if you don’t attend the ceremony).

Awards Ceremony

The 2024 Claims Excellence Awards will take place on the evening of Thursday, 23rd May at the Royal Garden Hotel in London’s Kensington. You can find more information and book your tickets here. If you have any questions please contact Serena at serena.giampieri@insurancetimes.co.uk.

No, but in the event of a win you will need to purchase a winner’s package if you would like the licence to use our logo and your trophy and certificate.

7.00pm | Drinks reception

7.45pm | Gala dinner & Awards ceremony

10.30pm | After party & cash bar

00.15am | Carriages

(Please note these timings are subject to change)

Yes. Table packages and prices can be found here . If you have any questions about booking your table please email Serena .

The dress code will be black tie. Go on! Get out your glad rags and get ready to party!

We don't issue hard copy tickets for our awards events. When you book to attend you will receive a pdf invitation which you can share with your guests. Tickets are not required for entrance on the night.

To access a booking you will need the email address and password of the person who initially booked your table/tickets. Once you have this information, simply login and you’ll be able to view your booking information and submit your guest detail.

Table names must be submitted online, via the account of the person who booked the table. 

We need your guests’ first names, surnames, company names and dietary requirements*.
Please pay particular attention to the spelling and use of capital letters as we will print the details exactly as you provide them, in the awards programme and on the table plan. Please note that Insurance Times reserves the right to adhere to house editorial style as deemed appropriate by the brand.

*There may be an additional charge for dietary restrictions requiring specialist meals, please contact the events team for more details.

All the above details must be provided no later than 5.00pm on Thursday 2nd May. Due to print deadlines, any names received after the deadline may not be included in the programme or on the printed table plan.

Yes, because as well as requiring details of any dietary requirements, we also print an internal copy of the guest list on the night so we can assist your guests with finding their table.

If you are a sponsor or have booked a Premium table package we will provide printed place cards as long as we’ve received your guest names by the deadline.

We do not provide place cards for standard tables. However, you are more than welcome to print them yourselves and send over to us in advance so we can lay them out for you. Alternatively, you can bring them with you on the night and we’ll allow you access to your table during the drinks reception to do so yourselves.

Your ticket/table includes a drinks package as specified on your confirmation email. If you would like to place an additional order please email events@insurancetimes.co.uk to request an order form and one will be sent out to you as soon as the menu is confirmed. Additional drinks will need to be ordered and paid for directly with the hotel.

Please note that you will also be able to purchase drinks on the night.

The menu will be sent with the joining instructions 2 weeks prior to the event.

No, all dietary requirements need to be communicated in advance. If any guests fail to let us know by the deadline (2nd May) the hotel cannot guarantee that they will be able to accommodate your requests.

No, all vegetarian meals must be ordered in advance.

Yes, but this needs to be ordered at least 48 hours in advance and there will be an extra charge as this has to be brought in specially. Please email us at events@insurancetimes.co.uk for more information.

A limited number of special rate rooms are available for a limited period. Please email events@insurancetimes.co.uk for more details.

If your table package includes an advert, the specifications are as follows:

A5 – half page

RGB only

72dpi with all fonts / images embedded

132mm (w) x 90mm (h)

Please send completed artwork to events@insurancetimes.co.uk by Monday 13th May.