This award aims to recognise brokers, insurers and MGAs that have gone above and beyond in claims.

The past year has really proved the value of the claims service that brokers, insurers and MGAs offer to clients as well as raising client expectations around cover. Has your firm stood up for a client and battled for a claim to be paid against the odds or turned the negative perception of the insurance industry into an opportunity? Have you introduced a new service that has benefitted all your clients?

Entries must be able to demonstrate positive results over the last 12 months [since January 2024].

This category is open to brokers, insurers, MGAs and their claims partners that meet the above criteria. Joint entries are welcome.

This award seeks to recognise UKGI insurers, brokers and MGAs that have introduced initiatives focused on mitigating and reducing claims from policyholders.

This category is all about risk management and how insurance firms have sought to prevent claims from happening in the first place. For example, this could include the provision of a tailored education programme for policyholders, or the introduction of additional support services to nip claims in the bud.

Entries must centre on a claims mitigation strategy that has been introduced in the last 12 months [since January 2024]. Joint entries from two or more firms – in collaboration with a service provider, for example – are also accepted. Entries regarding an existing claims mitigation strategy that has been updated in the last 12 months are also welcomed, however changes made to the strategy must be clearly identified and explained.

This award recognises claims service providers, including legal teams, claims management firms and loss adjustors that have worked with insurance industry partners, such as insurers, MGAs or brokers, to create demonstrable positive impacts.

This category is open to claims industry partner firms that can evidence tangible success over the past 12 months [since January 2024] from a strategy that has created positive results.

This award recognises a product proposition that has enhanced and added value to a firm’s claims service.

Entries must be able to demonstrate positive results over the last 12 months [since January 2024] from an overall strategy that has successfully delivered a stand-out product solution.

This category is open to insurer, MGA, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

This award recognises a service proposition that has enhanced and added value to a firm’s claims service.

Entries must be able to demonstrate positive results over the last 12 months [since January 2024] from an overall strategy that has successfully delivered a stand-out service or initiative.

This category is open to insurer, MGA, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

This award recognises an outstanding claims team from an insurer, broker, MGA or claims management business that has worked together to achieve positive outcomes for their organisation and/or customers and can demonstrate real impact.

Entries must be able to evidence success over the last 12 months [since January 2024].

This award recognises technology tools and technology driven processes that are used within the claims journey to facilitate a seamless and stress-free claims experience for end customers and/or a succinct user experience for claims handlers and organisations operating in the claims value chain, such as repairers. For this category, technology is the star of the show and must have made a tangible difference within the claims journey to improve customer and/or staff experiences.

Entries must be able to demonstrate positive results over the last 12 months [since January 2024]. While entries discussing new technology tools and processes are welcomed, entries showcasing how existing technology has been updated to generate improved results are also accepted – as long as any updates/improvements were completed in the past 12 months and are clearly identified and explained.

This category is open to UKGI insurers, brokers and MGAs, as well as service providers such as technology firms, law firms, claims management companies and loss adjusters. Joint entries from two or more firms are also accepted.

This award recognises a company’s commitment to and investment in training and education for its claims management teams.

Entries must be able to demonstrate positive results over the last 12 months [since January 2024] from an overall strategy that has resulted in tangible benefits for employees, business partners and/or end-clients, as well as for the business as a whole.

This category is open to insurers, brokers, MGAs and service provider firms that meet the criteria above.

This award recognises companies that are leading the way in insurance fraud detection and/or prevention.

Entries must be able to demonstrate positive results over the last 12 months [since January 2024] from a strategy that has successfully helped to identify and prevent fraudulent applicants and claimants. The initiative does not have to have been instigated over the last 12 months, but the results of the initiative must have come to fruition during this time [since January 2024] and be clearly identified and explained.

This category is open to fraud or claims teams within insurer, MGA, broker, claims management, or legal firms that meet the criteria above.

This award recognises excellence by an outstanding counter fraud unit from an insurer, broker, MGA or claims management business.

Entries must be able demonstrate the team's positive impact in the mission against fraud within claims and how this has benefitted the business and/or customers.

Entries must be able to evidence success over the last 12 months [since January 2024].

This award recognises innovative approaches to delivering a mobility solution to clients while their vehicle is off the road due to a claim, either reducing claims costs or improving client service.

Entries must be able to demonstrate positive results from an overall strategy that has successfully delivered a stand-out service for clients. The proposition itself does not have to have been instigated over the last 12 months, but the results of the proposition must have come to fruition over the last 12 months [since January 2024] and be clearly identified and explained.

This category is open to insurers, MGAs, brokers and service providers.

This award recognises initiatives that have been designed to address any environmental, social and governance issues within claims. This could be related to business sustainability, promoting social inclusion or implementing innovations/analytics that positively impact the collective battle against climate change.

Entries should clearly and concisely demonstrate how any of the key principles of ESG have been embraced by the organisation, how this has benefitted its employees, customers and potentially the industry as a whole.

This award recognises companies that go the extra mile to ensure outstanding levels of customer care.

Entries must be able to evidence success over the last 12 months [since January 2024] from a strategy that has reaped tangible benefits for both their customers and the business as a whole.

This category is open to insurer, MGA, broker and service provider firms that meet the criteria above.

This award is designed to recognise personal and commercial lines insurers that have maintained consistently high service standards across their claims function over the past 12 months [since January 2024].

This includes, for example, the provision of services, products or advice that has had a demonstrable and positive effect on end customers undergoing a claims journey.

This category is focused on the introduction of a claims focused initiative or project around a well managed claim or series of claims [since January 2024] that illustrates how the insurer stands out from its peers.

Broker testimonials are welcome.

This award celebrates an outstanding individual who is making a major contribution to general insurance claims in the UK and a difference to the lives of their customers. The individual can come from any part of the claims industry: broker, insurer, MGA, law firm or claims management company.

This category is not open for entries but nominations are welcome and can be put forward for consideration by our expert judging panel.

Nominations must be submitted via the online entry system. You’ll need to provide the name of your nominee and tell us in a couple of paragraphs why you think they deserve to be the Claims Champion of the Year.

The recipient will be revealed at the awards ceremony on Thursday 22nd May.

This award recognises an outstanding individual working in claims and/or counter fraud within the UK general insurance industry aged 30 or under on the closing date of Friday 28th February 2025.

The recipient will have demonstrated both personal and professional commitment to the industry, enjoying the respect and admiration of their peers over a period of years. In their functional specialism, they will have excelled across the board, enjoying success and demonstrably impacting individuals, businesses and ideally the UK general insurance industry as a whole.

This category is not open for entries but nominations are welcome and can be put forward for consideration by our expert judging panel.

Nominations must be submitted via the online entry system. You'll need to provide the name and job title of your nominee along with details about their work, impact and success. Clear milestones achieved in their professional development will be particularly welcome. Please note, all nominations must be supported by the nominee's manager and received by 5pm on Friday 28th February 2025.

The shortlist will be announced on Tuesday 25th March and the winner revealed at the awards ceremony on Thursday 22nd May.