"When faced with unprecedented challenges in an exceptionally high-risk salvage operation, Brit showcased the very best in claims achievement. Through collective bravery and rapid actions, they demonstrate the vital role played by the insurance sector and Lloyd’s of London, bringing together world-class specialists to mitigate a potential catastrophe in real time and at short notice."

“This nomination was a phenomenal case study that read like a movie plot, concerning the salvage and rescue of the MV Sounion. In handling this unique claim, Ninkovic demonstrated exceptional specialist expertise from the outset, navigating and leading a large scale, complex claim that was taking place in a war zone. Bringing the claim to successful fruition while mitigating detrimental macroeconomic conditions is applaudable and Ninkovic is an inspirational winner of this award.”

“The winner was able to strongly measure the benefits of their risk prevention programme and there are tangible benefits to customers.”

“This entry evidenced productivity and a unique approach to finding a solution, while also improving the reputation of the insurance industry. In addition, it demonstrated exceptional collaboration across the market in the face of high profile, catastrophic claims.”

“The winner succeeded against extremely tough competition and clearly demonstrated how they solved a genuine market problem that should prompt change across the industry and create better outcomes for consumers. The judges were particularly impressed with the open-minded attitude to the issue of data sharing, to the benefit of all.”

“The winner gave an excellent presentation that demonstrated a bespoke approach to helping customers save a lot of money. Experts at dealing with complicated claims, they have created a genuinely innovative approach to a growing risk that provided the wow factor.”

“The winner has found good alternative resolutions to the problem of credit hire. They created an ecosystem where their colleagues, technology and the system work together to great effect.”

“The winner was able to share clear data, strong step change and obvious growth within a very strong and well-articulated presentation A highly successful problem solve.”

“The winner identified a potential issue and was able to turn it into a success via speedy automation and claims processing to create an exceptional customer experience. The automation was clearly balanced with effective customer service that retained a human touch.”

“The judges agreed that the RSA vet team were stand out winners because of their own personal commitment and the way the team has transformed this part of the business. Their process works for all the parties involved and they have set a new standard. What they are doing is very innovative.”

“Kennedys is a beast with all forms of support and capabilities. They have opened five new offices in different jurisdictions over the last 12 months and gone into six new business lines, which is very impressive. The judges were particularly taken with their training scheme, which brings new talent into the industry.”

“In a hotly contested category, the winner stood out due to the development of an advanced claims estimate calculation tool that left the judges envious. NFU Mutual, (with impressive testimonials from leading consultancies) created its own automated system that supported seamless processing of claims estimates related to the ever-changing personal injury discount rate, with no impact on the operational claims teams. This truly unique game-changing solution delivers efficiencies that have enabled claims team to focus on achieving positive outcomes for claimants and customers.“

“The winner’s presentation was polished and articulate – it really gave a full story and answered the judges’ questions, backed up by a range of management information. They demonstrated a good knowledge of the market and where the business is seeking to develop and grow.”

“The winner demonstrated an impressive, well-structured training programme that had clear stats to underpin its impact in a vital claims sector. The judges also commended the company’s investment in its people and training.”

“Applying a robust approach to identifying and then tackling bad behaviours within the motor fraud arena, DWF Law has developed a unique, groundbreaking operation that has paved the way in alerting the judiciary to the challenges faced by insurers, achieving significant successes and savings through a meticulous, forensic and analytical approach. The judges agreed that the work carried out is hugely impressive and will benefit the entire insurance industry.”

“With the customer at the heart of everything they do, the Aviva Team not only excel in their detection of fraud, they also passionately look to raise public awareness of the impact of fraud, encouraging cross-industry collaboration and continually raising the bar of excellence. With the ongoing investment in technology and the commitment to attracting and developing talent, this team delivers outstanding results whilst also improving the reputation of the insurance sector.”

“The winner made a clear and unambiguous pitch for winning this award, with an industry-wide initiative that focused on its supply chain of 150 suppliers. What Aviva is attempting to shift is not just a sector, but an industry, even setting a 2040 goal. It has bigger ambitions than most in the market and is looking at addressing ESG in the supply chain, which is the industry’s biggest issue. It’s aiming high and the judges were impressed with the support package and pragmatism that Aviva is demonstrating. It’s not a vanilla, one-size-fits-all scheme. It’s a challenging and demanding initiative that could have a big industry impact.”

“Their initiatives are really powerful and the standard is where they are and they are doing what is expected of the populous – this is where the industry needs to be. They are not ticking a box, they are demonstrating.”

“With some truly outstanding entries, ultimately it came down to the demonstration of unparalleled success across numerous areas and initiatives. Surpassing financial targets, enhancing customer satisfaction, leading in counter-fraud, development in tech and displaying excellence and innovation across the whole operation, the judges agreed that Aviva genuinely sets the benchmark for others to follow.”

“This nomination showcases a young go-getter who has sought to climb the career ladder at the same time as having a demonstrable impact on mitigating claims fraud, which has led to her introducing a number of new, impactful initiatives and processes at her firm. Earl has built her knowledge base to become a go-to contact in this field, showcasing the hard work she has undertaken to date. Her proactive advocacy of inclusion is also noteworthy.”