The Insurance Times Claims Excellence Awards are open to any company working within general insurance in the UK. Please check the Rules of Entry before you make a start for full details.

No, the Claims Excellence Awards are only open to UK based companies operating within the UK general insurance market.

Entries must be submitted via the official online entry system (which will open for submissions on Monday 3rd February). Please make sure you read through the Terms and Conditions of Entry before you make a start.

Yes. A document detailing all the entry information needed (including categories and entry questions) is available here. This will allow you to make a start on prepping your entry.

Nothing – all our awards are currently free to enter. 

No, you are welcome to submit as many entries, across as many categories as you’d like. Do remember that different categories are looking for different things so you should tailor your written submissions accordingly. 

Yes, so please ensure you familiarise yourselves with both the Rules of Entry and the Terms and Conditions of Entry before making a start on your submissions.

Yes, changes can be made right up until the entry deadline. You just need to login to your account and head to the AWARDS->Entries menu on the left hand side. Within that you'll see all of your submitted entries listed in the Completed section.

Entries close at 5pm on Friday, 28th February 2025.

All entries go forward to an initial round of judging (stage 1) undertaken by our senior editorial team.  This will decide on the 2025 finalists.

That's not a problem. You just need to send us an email with the name & email address of the person who originally set up the account and who it should be transferred over to.

The 2025 finalists will be announced on the awards website, via newsletter and on Insurance Times’ social media platforms on Tuesday 25th March.

An email will be sent to the person who submitted the entry (and anyone cc'd) confirming the good news and this will detail the stage 2 judging process and what the next steps are. Please contact us at events@insurancetimes.co.uk if you don’t receive an email within 24 hours of the official announcement.

Stage 2 requires all finalists to present to our judges at a virtual meeting on Tuesday 22nd and/or Wednesday 23rd April. Please note: If you are shortlisted in multiple categories you may be required to present on both days. Presentations should complement your written submission, be evidence-based and include an overview of what you do and how you do it, with clear examples of where you have excelled and gone the extra mile. Additional information regarding the date, time slot and expected content will be emailed to each finalist once the schedule has been confirmed – usually a week or so after the official announcement.

Yes, the judges will have access to all the details you submitted online (excluding contact details) and will consider the quality of your original written submission alongside your online presentation.

No, the judges' comments on individual entries and presentations and the deliberation process are strictly confidential.

Judges will be announced on the awards website once the full panel is confirmed.

Apart from a warm glow and the satisfaction of being an Insurance Times Claims Excellence Awards Finalist, you will also receive a finalist logo that you can use to showcase your achievement.

The results are always kept strictly under wraps until the night of the awards ceremony – there are never any exceptions. Even if you ask us really nicely!

The right to brag that you're the best of the best, as well as a super-shiny trophy, a certificate and a winner’s logo (please note there will be a charge for this package (incl the license to use the Claims Excellence Awards logo) if you don’t attend the ceremony).

The 2025 Insurance Times Claims Excellence Awards will take place on the evening of Thursday, 22nd May at the Royal Garden Hotel in London's Kensington. Tables will go on sale on Monday 10th March and details of packages available can be found here. If you have any questions about booking or would like to be notified when table bookings open please contact Serena.

Tickets go on sale on Monday 10th March. 

No, but in the event of a win you will need to purchase a winner’s package if you would like the licence to use our logo and your trophy and certificate.

7.00pm | Drinks reception

7.45pm | Gala dinner & Awards ceremony

10.30pm | After party & cash bar

00.30am | Carriages

(Please note these timings are subject to change)

Yes. Table packages and prices can be found on the website. If you have any questions about the process please email Serena .

The dress code will be black tie. So, dust off those dancing shoes and get ready to party!

We don't issue hard copy tickets for our awards events. When you book to attend you will receive a pdf invitation which you can share with your guests. Tickets are not required for entrance on the night as all names will be on our guest list.

To access your booking you will need the email address and password of the person who initially booked your table/tickets. Once you have this information, simply login and you’ll be able to view all the relevant booking information and submit your guest names and dietary requirements.

Table names must be submitted online, via the account of the person who originally made the booking.

We need the following details for each of your guests: full name, company name, email address* and dietary requirements**.
Please pay particular attention to the spelling and use of capital letters as we will print the details exactly as you provide them in the awards programme and on the table plan. Please note that Insurance Times reserves the right to adhere to house editorial style as deemed appropriate by the brand.

*This will only be used to share joining instructions and the digital programme with your guests.
**There may be an additional charge for dietary restrictions requiring specialist meals, please contact the events team for more details.

All the above details must be provided no later than 5.00pm on Friday 16th May. Any names received after the deadline may not be included in the programme or on the displayed table plan.

Yes, because we still need to confirm any dietary/access requirements with the venue and we also have an internal copy of the guest list on the night so we can assist those guests not listed on the table plan with finding their table.

If you are a sponsor or have booked a Premium table package we will provide printed place cards as long as we’ve received all your guest names by the 8th May deadline as detailed in your confirmation email.

We do not provide place cards for standard tables. However, you are more than welcome to print them yourselves and send over to us in advance so we can lay them out for you. Alternatively, you can bring them with you on the night and we’ll allow you access to your table during the drinks reception to do so yourselves.

Your ticket/table includes a drinks package as specified on your confirmation email. If you would like to place an additional order please email events@insurancetimes.co.uk to request an order form which will be sent to you once the menu is confirmed in April. Additional drinks will need to be ordered and paid for directly with the hotel.

Please note that you will also be able to purchase drinks on the night.

The menu will be sent with the joining instructions 2 weeks prior to the event.

No, all dietary requirements must be communicated in advance. If any guests fail to let us know by the deadline (16th May) then it's at the hotel's discretion to accommodate your requests.

No, all vegetarian meals must be ordered in advance.

Yes, but this needs to be ordered at least 48 hours in advance and there will be an extra charge as this has to be brought in specially. Please email us at events@insurancetimes.co.uk for more information.

A limited number of special rate rooms are available at the Royal Garden for a limited period. Please email events@insurancetimes.co.uk for more details. 

If your table package includes an advert, the specifications are as follows:

Half page (programme is A5 portrait)

RGB only

72dpi with all fonts / images embedded

132mm (w) x 90mm (h)

Please send completed artwork to events@insurancetimes.co.uk by noon on Thursday 8th May.