The Insurance Times Claims Excellence Awards are open to any company operating within general insurance in the UK. Please check the Rules of Entry before you make a start for full details.

No, the Claims Excellence Awards are only open to UK based companies operating within the UK general insurance market.

Entries must be submitted via the official online entry system, which will open for submissions on Wednesday 4th February. Please make sure you read through the Terms and Conditions of Entry before you make a start.

Nothing – the Claims Excellence Awards are currently free to enter.

Yes, so please ensure you familiarise yourselves with both the Rules of Entry and the Terms and Conditions of Entry before making a start on your submissions.

Entries close at 5pm on Friday, 6th March 2026.

All entries go forward to an initial round of judging (stage 1) undertaken by our senior editorial team.  This will decide on the 2026 finalists who will be announced on Thursday 26th March. 

That's not a problem. You just need to send us an email with the name & email address of the person who originally set up the account and who it should be transferred over to.

The 2026 finalists will be announced on the awards website, via newsletter and on Insurance Times’ social media platforms on Thursday 26th March.

An email will be sent to the person who submitted the entry (and anyone cc'd) confirming the good news and this will detail the stage 2 judging process and next steps. Please contact us at events@insurancetimes.co.uk if you don’t receive an email within 24 hours of the official announcement.

Stage 2 requires all finalists to present to our judges at a virtual meeting on Wednesday 22nd and/or Thursday 23rd April. Please note: If you are shortlisted in multiple categories you may be required to present on both days. Presentations should complement your written submission, be evidence-based and include an overview of what you do and how you do it, with clear examples of where you have excelled and gone the extra mile. Additional information regarding the date, platform, time slot and expected content will be emailed to each finalist once the schedule has been confirmed – usually a week or so after the official announcement.

Yes, the judges will have access to all the details you submitted online (excluding contact details) and will consider the quality of your original written submission alongside your presentation.

No, the judges' comments on individual entries, presentations and the deliberation process are strictly confidential and no correspondence will be entered into. 

The 2026 Claims Excellence Awards judging panel will be announced on the awards website once confirmed.

Apart from a warm glow and the satisfaction of being an Insurance Times Claims Excellence Awards Finalist, you will also receive a finalist logo that you can use to showcase your achievement.

The results are always kept strictly under wraps until the awards ceremony where all the winners will be revealed. There are no exceptions, even if you ask us really nicely!

The right to brag that you're the best of the best, as well as a super-shiny trophy, a certificate and a winner’s logo. Please note if you are unable to attend the awards ceremony, there will be a charge for this package which includes the license to use the Claims Excellence Awards logo.

The 2026 Insurance Times Claims Excellence Awards will take place on the afternoon of Friday 12th June at The Brewery, London.  Tables will go on sale on Thursday 26th March when the 2026 Finalists are announced. If you have any questions about booking please contact Serena.

Tables will be on sale from Thursday 26th March. 

No, but in the event of a win you'll need to purchase a winner’s package if you'd like your trophy and certificate and the licence to use our logo.

The 2026 Awards Ceremony will take place on the afternoon of Friday 12th June 2026, at The Brewery, London. 

12.30pm | Drinks reception

1.00pm | Seated for lunch

3.00pm | Awards ceremony

3.30pm | Garden party & cash bar

5.00pm | Carriages

NB – the above timings are subject to change - please check back for updates. 

Yes. Table packages and prices will be published on the website in due course. If you have any questions about the process please email Serena.

As the event is taking place in the afternoon this year, there's no need to dust off your black tie! The dress code will be cocktail/lounge - no jeans or trainers please. We're thinking chic and stylish here!