This award is designed to recognise insurance brokers that have maintained consistently high standards across their claims support and management functions over the past 12 months.

This includes, for example, supporting clients through complex and tricky claims with communication and advocacy, with a demonstrable and positive impact for the end consumer.

This category is focused around either a specific claims support scenario, a series of claims or even an overarching improvement in claims processes that illustrate how the broker stands out from its peers. Customer or carrier testimonials are welcome.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

This category is open to brokers that meet the above criteria.

This award aims to recognise broker, insurer and MGA firms that have gone above and beyond in claims.

The past year has really proved the value of the claims service that brokers, insurers and MGAs offer to clients as well as raising client expectations around cover. Has your firm stood up for a client and battled for a claim to be paid against the odds, or turned the negative perception of the insurance industry into an opportunity? Have you introduced a new service that has benefitted all your clients?

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

This category is open to brokers, insurers, MGAs and their claims partners that meet the above criteria. Joint entries are welcome.

This award seeks to recognise UKGI insurers, brokers and MGAs that have introduced initiatives focused on mitigating and reducing claims from policyholders.

This category is all about risk management and how insurance firms have sought to prevent claims from happening in the first place. For example, this could include the provision of a tailored education programme for policyholders, or the introduction of additional support services to nip claims in the bud.

Entries must centre on a claims mitigation strategy that has been introduced in the last 12 months [since January 2025].

Joint entries from two or more firms – in collaboration with a service provider, for example – are also accepted. Entries regarding an existing claims mitigation strategy that has been updated in the last 12 months are also welcomed, however changes made to the strategy must be clearly identified and explained.

This award recognises a product proposition that has enhanced and added value to a firm’s claims service.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025] from an overall strategy that has successfully delivered a stand-out product solution.

This category is open to insurer, MGA, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

This award recognises a service proposition that has enhanced and added value to a firm’s claims service.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025] from an overall strategy that has successfully delivered a stand-out service or initiative.

This category is open to insurer, MGA, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

This award recognises technology tools and technology driven processes that are used within the claims journey to facilitate a seamless and stress-free claims experience for end customers and/or a succinct user experience for claims handlers and organisations operating in the claims value chain, such as repairers.

For this category, technology is the star of the show and must have made a tangible difference within the claims journey to improve customer and/or staff experiences.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

While entries discussing new technology tools and processes are welcomed, entries showcasing how existing technology has been updated to generate improved results are also accepted – as long as any updates/improvements were completed in the past 12 months and are clearly identified and explained.

This category is open to insurers, brokers and MGAs, as well as service providers such as technology firms, law firms, claims management companies and loss adjusters. Joint entries from two or more firms are also accepted.

This award recognises a company’s commitment to and investment in training, education and professional development for its claims management teams. It celebrates organisations that actively nurture talent, support career growth and create opportunities for employees to develop their skills.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

Judges will be looking for strategies that have resulted in tangible benefits for employees, business partners and/or end-clients, as well as for the business as a whole.

This category is open to insurers, brokers, MGAs and service provider firms that meet the criteria above.

In association with:

This award recognises companies that are leading the way in insurance fraud detection and/or prevention.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

Judges will be looking for strategies that have successfully helped to identify and prevent fraudulent applicants and claimants. The initiative does not have to have been instigated over the last 12 months, but the results of the initiative must have come to fruition since January 2025 and be clearly identified and explained.

This category is open to fraud or claims teams within insurer, MGA, broker, claims management, or legal firms that meet the criteria above.

This award recognises initiatives that have been designed to address any environmental, social and governance issues within claims. This could be related to business sustainability, promoting social inclusion or implementing innovations/analytics that positively impact the collective battle against climate change.

Entries must be able to demonstrate positive results over the last 12 months [since January 2025].

Entries should clearly and concisely demonstrate how any of the key principles of ESG have been embraced by the organisation and how this has benefitted employees, customers and potentially the industry as a whole.

This award recognises companies that go the extra mile to ensure outstanding levels of customer care.

Entries must be able to evidence success over the last 12 months [since January 2025].

Judges will be looking for a strategy that has reaped tangible benefits for both customers and the business as a whole.

This category is open to insurer, MGA, broker and service provider firms that meet the criteria above.

This award recognises a particular campaign or series of campaigns designed to educate consumers or the wider industry on the importance of combatting and recognising insurance fraud.

Entries must be able to demonstrate that the campaign/s reached the audience over the last 12 months [since January 2025] and explain the importance of the particular issue covered.

Any results or improvements in awareness that can be demonstrated as a result of the campaign/s would also be welcome.

This category is open to individual firms, partnerships, trade bodies, groups or any other organisations that have conducted insurance fraud awareness campaigns.

This award recognises a case study that can demonstrate how a business, organisation or collaboration has led an investigation into insurance fraud, resulting in hugely successful outcomes.

Entries should ideally include evidence of successful convictions, quantifiable fraud reduction and details of the investigative methodology implemented. You may also provide any supporting documentation: court outcomes, data reports, testimonials from those who benefited from the successful investigation.

Entries must be able to evidence success over the last 12 months [since January 2025].

The complexity of the case, any challenges overcome and a demonstration of outstanding collaborative teamwork (internal or external) will be useful.

This category is open to individual firms, partnerships, trade bodies, groups or any other organisations that have conducted insurance fraud awareness campaigns.

This award is designed to recognise personal and commercial lines insurers that have maintained consistently high service standards across their claims function. This includes, for example, the provision of services, products or advice that has had a demonstrable and positive effect on end customers undergoing a claims journey.

Entries must be able to evidence success over the last 12 months [since January 2025].

This category is focused on the introduction of a claims focused initiative or project around a well managed claim or series of claims that illustrates how the insurer stands out from its peers.

Broker testimonials are welcome.

This award is designed to recognise personal and commercial lines MGAs that have maintained consistently high service standards across their claims function. This includes, for example, the provision of services, products or advice that has had a demonstrable and positive effect on end customers undergoing a claims journey.

Entries must be able to evidence success over the last 12 months [since January 2025].

This category is focused on the introduction of a claims focused initiative or project around a well managed claim or series of claims that illustrates how the MGA stands out from its peers.

Broker testimonials are welcome.

This award recognises claims service providers, including legal teams, claims management firms and loss adjustors that have successfully worked with insurance industry partners, such as insurers, MGAs or brokers, to create demonstrable, positive impact.

Entries must be able to evidence tangible success over the last 12 months [since January 2025].

This award recognises an outstanding claims team from an insurer, broker, MGA or claims management business that has worked together to achieve positive outcomes for their organisation and/or customers and can demonstrate real impact.

Entries must be able to evidence success over the last 12 months [since January 2025].

This award recognises excellence by an outstanding counter fraud unit from an insurer, broker, MGA or claims management business.

Entries should demonstrate the team’s positive impact in the mission against fraud within claims and how this has benefitted the business and/or customers.

Entries must be able to evidence success over the last 12 months [since January 2025].

This award celebrates an outstanding individual who is making a significant contribution to general insurance claims in the UK and positively impacting the lives of customers.

Whether they’re with a broker, insurer, MGA, law firm, or claims management company, we’re looking for someone who stands out—maybe through innovative thinking, exceptional service, or championing professional development and nurturing talent. Whatever they do and however they do it, this person is raising the bar and we want to hear about them.

This category is not open for entry but nominations are welcome and can be put forward for consideration by our expert judging panel.

Nominations must be submitted via the online entry system by 5pm on Friday 6th March 2026. You’ll need to provide the name of your nominee and tell us in a few paragraphs why you think they deserve to be the Claims Champion of the Year. Please note, all nominees should give their permission before being put forward for this award.

The shortlist will be announced on Thursday 26th March and the winner revealed at the awards ceremony on Friday 12th June.

This award recognises an up and coming individual working in claims and/or counter fraud within the UK general insurance industry. There is no age limit but it is expected that nominees will have been working within claims or fraud for seven years or less.

Nominees will have demonstrated both personal and professional commitment to the industry, enjoying the respect and admiration of their peers. In their functional specialism, they will excel across the board, enjoying success and demonstrably impacting individuals, businesses and ideally the UK general insurance industry as a whole.

This category is not open for entry but nominations are welcome and can be put forward for consideration by our expert judging panel.

Nominations must be submitted via the online entry system. You’ll need to provide the name and job title of your nominee along with details about their work, impact and success. Clear milestones achieved in their professional development will be particularly welcome. Please note, all nominations must be supported by the nominee's manager and received by 5pm on Friday 6th March 2026.

The shortlist will be announced on Thursday 26th March and the winner revealed at the awards ceremony on Friday 12th June.